We take your privacy seriously - here's exactly how we handle your information
Last Updated: October 23, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But if you're gonna trust us with your info when booking a stay at Aetherion Ward Forge Hotel, you deserve to know what we're doing with it. We've tried to keep this straightforward and honest, without all the usual legal mumbo-jumbo where possible.
This policy covers how we collect, use, and protect your personal information when you interact with our hotel - whether that's booking a room, dining at our restaurant, or just browsing our website. We're committed to respecting your privacy and following all Canadian privacy laws, including PIPEDA.
Here's the breakdown of what we might collect from you:
We're not in the business of selling your data or doing anything sketchy. Here's what we actually do with your information:
Processing your reservations, managing check-ins and check-outs, handling payments, and basically making sure your stay goes smoothly. Can't really run a hotel without this stuff.
Remembering your preferences for future stays, personalizing recommendations, and making your next visit even better. If you told us you love a particular suite or need hypoallergenic bedding, we'll remember that.
Sending booking confirmations, responding to your questions, and keeping you updated about your reservation. We might also send occasional promotional offers, but only if you've said that's cool with you.
Meeting legal requirements like tax regulations, health and safety standards, and accommodation reporting obligations. Sometimes the law requires us to keep certain records.
Protecting against fraudulent bookings and ensuring the safety of all our guests. Nobody wants their stay ruined by security issues.
Understanding how guests use our website and services so we can make things better. This helps us figure out what's working and what needs improvement.
We're pretty protective of your data, but sometimes we need to share certain info to provide our services properly. Here's who might get access:
Quick note: We never sell your personal information to third parties for their marketing purposes. That's not how we roll.
Yeah, we use cookies - not the delicious kind we serve at breakfast, but the digital ones that help our website work better. Here's the deal:
They're tiny text files stored on your device that remember stuff about your visit. Think of them like digital sticky notes that help us recognize you when you come back.
Most browsers let you control cookies through their settings. You can block or delete them, though that might make some features not work properly.
We take security seriously. Your trust means everything to us, and we've put proper measures in place to protect your information:
Real talk: No system is 100% bulletproof, but we're doing everything reasonable to protect your data. If there's ever a security breach that affects you, we'll let you know ASAP and tell you what steps to take.
Under Canadian privacy law, you've got some solid rights when it comes to your personal data. Here's what you can do:
Request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
If something's wrong or outdated, let us know and we'll fix it. Keeping your info accurate helps us serve you better.
Request deletion of your personal info, subject to any legal obligations we have to keep certain records (like tax documents).
Unsubscribe from promotional emails anytime. You'll still get essential communications about your bookings though.
Get your data in a format that you can transfer to another service provider if you want.
Wondering what data we have or how we use it? Just ask. We're happy to explain our practices.
To exercise any of these rights, just contact us:
reservations@aetherionwardforge.info
(604) 555-0847
We don't keep your information forever - just as long as we need it for legitimate purposes:
When we no longer need your data, we securely delete or anonymize it so it can't be traced back to you.
Our services aren't directed at kids under 16, and we don't knowingly collect their personal information without parental consent. If you're booking for your family, you're responsible for providing info about children in your party. If you think we've accidentally collected data from a child without proper consent, please let us know right away so we can delete it.